Servicing New Cars Under Manufacturers Warranty, Did You Know....?
September 13, 2020 at 9:45 AM
SERVICING NEW CARS UNDER MANUFACTURER’S WARRANTY
DID YOU KNOW.......
Previously, you were required to have your vehicle serviced and repaired at the main dealer so as not to risk invalidating the vehicle’s warranty. The EC Block Exemption Regulation 1400/2002 (October 2003) allows you more flexibility in selecting where you can get your car serviced.
Thanks to this legislation, maintenance and service work does not have to be done by the main dealer as long as the garage uses Original Equipment “Matching Quality” parts, and are recorded as such, and the garage follow the manufacturer’s service schedules.
The Block Exemption Regulation (BER) covers service and maintenance during the warranty period and prohibits vehicle manufacturers’ warranties from including conditions that require:
All normal maintenance be provided within the vehicle manufacturer’s network
All parts used must be the manufacturer’s original spare parts.
WHAT DOES THIS MEAN TO YOU?
Basically, this means, you, the customer has the right to get their vehicle serviced (from new) anywhere you like, as long as the garage seriving your car use OE parts (as Dowleys do) and follow manufacturer service schedule (as Dowleys do). Benefits are that Dowleys labour rate is more competitive, for example, Audi will charge approx £125 per hour labour rate and Dowleys is approx £75.00.
DMSC provides a low cost, high quality servicing solution with savings of up to 60% on the main dealers.
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