FREQUENTLY ASKED QUESTIONS
WE ANSWER THE QUESTIONS TO PUT YOUR MIND AT EASE
Here are some of the frequently asked questions we get asked by new and existing customers, and we will keep adding to them…
WHAT HAPPENS TO MY CAR ONCE I DROP IT OFF AT THE GARAGE?
Once your car is dropped off to us, you can talk to a technician about your concerns. Try to itemise all faults when booking your vehicle in. Once your car has been diagnosed, our technician will give your car a free Vehicle Health Check. With one telephone call we can tell you what is wrong with your car and also the condition of your vehicle. We will only fix what needs fixing. You can be assured that you vehicle is in the safest hands with Dowleys.
DO YOU OFFER A PICK UP AND DROP SERVICE?
Yes, we offer a free customer vehicle collection and delivery service within a 10 mile radius, and local pick up and drop off service to the local park & ride. We can even pick up from your place of work and drop it back to you before home time.
ARE YOUR PRICES INCLUSIVE OF VAT?
Yes. When a price is given for a quote, it is always inclusive of the parts, labour and VAT. We can even email a quote direct to you with a breakdown of the work to be carried out, each part to be used and a breakdown of the price. No problem. Request a quote using the ‘contact us’ page.
WILL YOU EVER DO ANY WORK WITHOUT CONSULTING ME FIRST?
NO WORK WILL BE CARRIED OUT ON YOUR VEHICLE WITHOUT PRIOR PERMISSION FROM YOU FIRST.
CAN YOU DO AN MOT WHILE I WAIT?
Yes we can do MOT’s while you wait. We have a reception for you to wait, with an MOT viewing area, free Wifi and tea & coffee. MOT’s can be arranged simply by telephoning our receptionist. We will also provide a reminder when your next test is due.
HOW LONG DOES AN MOT TAKE?
Assuming you do not require any additional repairs or services the MOT should take between 45 minutes to one hour. You are welcome to wait will this happens, we have an MOT viewing gallery and free Wifi, Tea and Coffee for all customers.
WHAT DO YOU DO WITH ALL MY OLD PARTS?
At Dowleys we recycle everything from Car Batteries to Oil, Brake Assemblies and Exhausts, nothing goes to waste.
WHAT WARRANTIES DO YOU OFFER ON PARTS AND LABOUR?
Parts and labour itemised on the invoice are guaranteed for 12 months or 12,000 miles (whichever comes first) from the date of the invoice, with the exclusion of damage arising from customer/third party interference, routine wear and tear and from poor or reckless driving style. Dowleys do not provide any form of Warranty or Guarantee on parts supplied by the customer as we cannot verify or confirm where the parts have come from. Any damage caused to the vehicle resulting in fitting these parts is the sole responsibility of the customer and not Dowleys.
4 FOR 3 ON TYRES, CALL US TODAY: 01993 842345
4 for 3 on selected tyres across our whole range.
WHAT IS THE LEGAL TYRE TREAD DEPTH LIMIT IN THE UK?
1.6mm across the central ¾ of the tread and around the whole circumference of the tyre.
WHAT IS THE PENALTY?
If your tyres are found to have less than 1.6mm tread you can be fined £2,500 per tyre and receive 3 penalty points.
MY TYRES HAVE WORN UNEVENLY, WHY?
Abnormal or uneven wear on tyres is often a sign of a mechanical problem. The mechanical parts such as steering, wheel alignment and brakes should be checked.
UK law requires that all vehicles are fitted with the correct tyre and size of tyre for the vehicle you are driving for the purpose intended. This means fitting the correct tyres and ensuring that they are inflated to the correct pressure.
HOW CAN I FIND OUT WHAT IS THE CORRECT TYRE PRESSURE FOR MY VEHICLE?
Look in your drivers’ manual or you may have a sticker on the driver’s side door or sill. Check pressures when the tyre is cold as the pressure will increase when the tyre warms up after driving.
WHY IS CORRECT TYRE PRESSURE IMPORTANT?
If tyres are over-inflated the vehicle ride will be harder and more uncomfortable and the tyre tread will be worn out in the centre of the tread. Under-inflation can cause tyre damage, uneven wear and is found to increase fuel consumption.
WHAT DO I DO IF I FIND A BULGE ON MY TYRE?
This is a sign that the tyre has been damaged, probably caused by a heavy impact or hitting the kerb. The tyre may be illegal and potentially dangerous and the advice of a tyre expert should be sought immediately. The same is true if you find cracking or cuts on your tyres.
WHAT IS TPMS? – TPMS – TYRE PRESSURE MONITORING SYSTEM
TPMS is an electronic system to monitor air pressure in tyres which alerts the driver, via a gauge, a pictogram icon display or a simple warning light on the dashboard, to a fall in tyre pressure (usually triggered when air pressure falls 25% below the manufacturers’ recommended level).
Benefits of TPMS – Under-inflated tyres can adversely affect a vehicle’s road holding, handling and braking. Tyres which are correctly inflated will enjoy an extended life, increased fuel efficiency and decreased emissions in addition to the obvious driving and safety advantages.
TPMS on NEW vehicles
As of November 2012 European legislation will dictate that all new vehicles must be fitted with TPMS and must be in working order.